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FAQProduct Q1. Are your products really brand-new products in the original box? Yes, they are all brand-new in the original box – no fake products. Through our years of experience in the aftermarket car parts business, we have direct contact with Japanese manufacturers. That’s why our product prices are so cheap. The other reason that we could sell at this price is that, we are selling all the products through the website and it allows us to cut down the operating expenses such as general administration and rent expenses. We pass all the benefits to you – our dear customers. Pricing Q2. Could you offer me any discounts when I buy the products on your online store? Sorry, we cannot. As you can see our website, all our prices are already discounted. Q3. Are your prices all including import taxes? No. The import taxes might be charged to you in your country when the products get to your country. Q4. How much import taxes will be charged if my parcel stops at the custom office in our country? Import taxes vary between different countries and they will be charged accordingly to the declared value on the shipping invoice issued by us. Q5. How can I pay for the products which I’m ordering on your online store? Please pay by one of the following payment methods: · PayPal · International wire-transfer to our bank account in · Bank deposit to your bank account in Q6. Is there any other costs would be charged when I order the products from your online store? If you would like to pay through ‘PayPal’ account, we will charge 5% handling fees to each ‘PayPal’ payment. If you would like to pay by international wire-transfer, we will charge $25 AUD bank charges per each transaction. Shipping Q7. How long will it take to receive the product once I place order? If we have the product you are ordering in stock, normally it takes about 1 week to 10 days to send it to you after we receive your payment. If the product is not in our stock, we will inform you the lead time before we start to process your order. Q8. How is the shipping cost been charged? Shipping is charged by weights and location; you may also pay the shipping fees if products are returned for exchange or refund. Q9. Why shipping costs so expensive for some of your products such as cat-back exhaust system and body kits, etc? As the shipping sizes for those products are out of
Q10. If the product is damaged or lost on the way to me, what can I do for that? Our packaging team is always packing all the parcels carefully and they are hardly damaged during shipping. However, if it happens, it will be covered by shipping insurance. Others Q11. Will my car be illegal to be driven on the pubic road if I install the aftermarket parts you are selling on your online store? Some parts are designed only for race use or the use in the car shows. Different countries use different rules for car modification and please check this kind of information in the state or country where you are living. |
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